Festive Season Online Support Information
Welcome to Hairhouse Warehouse, your trusted partner in hair care and styling solutions. As we approach the festive season, we would like to inform our valued customers about our online support availability and guidelines during this period. Please read the following information carefully to ensure a seamless experience with our support team.
Online Support Availability
- Closure Period: Our online support team will be available until 3 pm on the 19th of December 2025. After this time, we will be closed for the festive season.
- Reopening Date: We will resume our online support services at 9 am on the 6th of January 2026.
During this festive closure, we encourage you to explore our website at hairhousewarehouse.co.za for any product information or general inquiries.
Message Response Guidelines
We understand that the festive season is a busy time, and we appreciate your patience and understanding. Here are some guidelines to help us assist you more efficiently:
- Single Message Policy: Please send only one message during the festive season closure. Sending multiple messages will not expedite the response time and may lead to unnecessary confusion.
- Response Order: Our team will respond to messages in the order they are received, from oldest to newest. Sending additional messages will move your inquiry to a newer place in the queue, potentially increasing your wait time.
- Response Time: Due to the high volume of messages received during the festive season, there may be delays in our response. Rest assured, we are committed to replying to everyone as quickly as possible once our support services resume.
Commitment to Service
At Hairhouse Warehouse, we are dedicated to providing exceptional service and support to our customers. We appreciate your understanding and cooperation during this festive period. Should you have any urgent inquiries, we recommend reaching out to us before the 19th of December 2025.
We wish you a joyful festive season and look forward to assisting you with all your hair care needs in the new year. Thank you for choosing Hairhouse Warehouse.
For more information, please visit our website: hairhousewarehouse.co.za.