Welcome to Our Help Site

• How can I change the address(es) associated with my account?
• How can I change the password for my account?
• How can I login to my account?
• I've lost the password for my account, how can I recover it?
• Where can I see my all of my available coupon codes or store credit?

• How do I place an order?
• How do I check my order status?
• How do I know my order has been processed?
• How do I get my order as quickly as possible?
• Can I change my order once it has been placed?
• Can anyone make a purchase?
• How do I make contact if there is an issue with my order?

• Can I exchange one product for another?
• How do I organise a return for a product I ordered?

• How do I pay for my order?
• What are your banking details?
• What is Instant EFT and how does it work?
• How do I apply a coupon or store credit to my order?
• Are my personal details safe?
• Do you offer payment upon delivery?
• Do you offer purchasing terms or credit?

See all articles in Payment →

• How is delivery made?
• Where can you deliver?
• Are there delivery charges?
• Can I collect my order?
• How long until I receive my order?
• Do you have a physical store where I can buy?
• Do you deliver internationally?

See all articles in Delivery →

• Office & Online Support Hours