Customer Support Hours at Hairhouse Warehouse
At Hairhouse Warehouse, we strive to provide excellent customer service to ensure your shopping experience for salon-grade hair, beauty, skin, and grooming products is as smooth as possible. To help you plan your interactions with our support team, we've outlined our customer support hours and response times below.
Office Hours
Our office is open from 9:00 AM to 4:00 PM, Monday through Friday. During these hours, our team is available to assist you with any inquiries or concerns you may have regarding our products or services.
Online Support
Our online support is also available from 9:00 AM to 4:00 PM on weekdays. You can reach out to us through various channels, including email or our contact form on the website.
Response Times
We understand that your time is valuable, and we aim to address your queries as quickly as possible. Here's what you can expect in terms of response times:
Standard Response Time: Our typical response time is between 2 to 4 hours during our operating hours. This means that in most cases, you can expect to hear back from us within this timeframe.
Maximum Response Time: In some instances, particularly during peak periods or for more complex inquiries, our response time may extend up to 24 hours. Rest assured that we are working diligently to address your concern and will get back to you as soon as possible.
Weekend Support
Please note that our office and online support services are closed on weekends & public holidays. Any inquiries received during the weekend will be addressed on the next business day.
How to Reach Us
For the most efficient service, we recommend contacting us through our website at https://www.hairhousewarehouse.co.za/. Here, you can find our contact information and submit your query through our online form.
Our Commitment to You
At Hairhouse Warehouse, we are dedicated to providing you with the best possible customer service experience. We appreciate your patience and understanding regarding our support hours and response times. Our team is committed to addressing your needs and ensuring your satisfaction with our products and services.
Remember, for any urgent matters or if you need immediate assistance with your order, please don't hesitate to reach out to us during our office hours. We're here to help you look and feel your best with our range of high-quality hair and beauty products.ening times