Orders

• How do I place an order?

  To place an order, start by browsing and finding the items you wish to purchase, then simply click the “Add to cart” button. Continue browsing if you would like to add more items. When you are ready to place the order, click the shopping basket icon which is located at the bottom right corner of ...

• How do I check my order status?

  To check the status of your order, simply login to your account and navigate to your "Orders". You will find here a list of your orders and details on their current status. The following order statuses exist: New Order - we have received your order and your payment Processing - we are busy proc...

• How do I know my order has been processed?

  Once your order has been processed, packed and is ready to be collected for delivery, you will receive a tracking information email that will confirm the order has been processed. You will then be able to track the order as it begins the delivery process. You can also read How do I check my order...

• How do I get my order as quickly as possible?

  The cut-off time for the same-day order processing is 12pm so make sure to get your order in before that time for quicker delivery time. Orders placed before that time (excluding ones placed with Manual EFT) will be processed, packed and collected by the courier on the same day. Please note that...

• Can I change my order once it has been placed?

  Once an order has been placed, it cannot be changed or altered. Products or quantities cannot be changed once the transaction has been completed. For an order to be changed, the placed order will need to be cancelled and a new order placed with the correct products and quantities. The process of...

• Can anyone make a purchase?

  Yes! We are an online retail store and supply products to the public. All our products are professional quality for public use.

• How do I make contact if there is an issue with my order?

  You can let us know if there is an issue with the order you placed by contacting us through our Contact Us page. Alternatively, you can also let us know through live chat. Please have your order number on hand for a speedy resolution.