Order Modification and Cancellation Policy at Hairhouse Warehouse
At Hairhouse Warehouse, we strive to provide our customers with a seamless shopping experience. However, we understand that sometimes changes may be necessary after an order has been placed. Below, we outline our policy regarding order modifications and cancellations to ensure clarity and transparency.
Order Modifications
Once an order has been placed on our website, it is important to note that it cannot be changed or altered. This includes changes to products or quantities within the order. If you find that you need to make adjustments, the current order must be cancelled, and a new order with the correct details must be placed.
Order Cancellation and Reordering Process
The process for cancelling an order and placing a new one varies depending on the payment method used during the transaction. Below are the steps for each payment method:
1. Debit/Credit Card or Instant EFT
- Cancellation and In-Store Credit: Orders paid by debit/credit card or Instant EFT require cancellation before any changes can be made. Once cancelled, an in-store credit equivalent to the amount paid will be issued.
- Placing a New Order: After receiving the in-store credit, you can proceed to place a new order with the correct products and quantities. The in-store credit can be applied to this new order during checkout.
2. Manual EFT
- Before Payment: If you have placed an order using Manual EFT and payment has not yet been made, the order can be cancelled immediately. You can then create a new order right away.
- After Payment: If payment has already been completed, we need to locate the payment in our account before proceeding with the cancellation. Once confirmed, an in-store credit will be issued, which can be used to place a new order. Please be aware that this process may take a few days.
How to Request a Cancellation
To initiate a cancellation, please contact us through one of the following methods:
- Contact Us Page: Visit our Contact Us page and send us a message detailing your request.